Privacy Policy

TikiTram LLC ("we," "our," or "us") operates Property Instructions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Information You Provide

• Account Information: Email address when you create an account
• Content: Text, images, and videos you upload to create instruction pages
• Property Information: Property names, addresses, WiFi credentials, and other details you choose to include in your instructions

Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• QR Code Scans: We track view counts when guests access your instruction pages

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Host and display your instruction pages to your guests
• Generate QR codes linking to your content
• Track usage statistics and analytics for your instruction pages
• Send service-related communications (account verification, updates, security alerts)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

3. Information Sharing

Public Instruction Pages: Content you create for instruction pages is intended to be shared publicly via QR codes. Anyone with the QR code or link can view this content.

We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, authentication, email delivery, payment processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share information

We do not sell your personal information to third parties.

4. Third-Party Services

Our Service uses the following third-party services:

• Amazon Web Services (AWS): For hosting, storage, authentication, and infrastructure
• Stripe: For payment processing (when applicable)

These services have their own privacy policies governing their use of your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure passwordless authentication via AWS Cognito
• Regular security assessments
• Access controls limiting who can access your data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for:

• Legal compliance and record-keeping requirements
• Dispute resolution
• Fraud prevention
• Enforcing our agreements

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format
• Withdraw Consent: Where processing is based on consent, you may withdraw it

To exercise these rights, contact us at support@propertyinstructions.com.

8. Cookies and Tracking

We use essential cookies and local storage to:

• Maintain your login session
• Remember your preferences
• Ensure the Service functions properly

We do not currently use advertising or third-party tracking cookies.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to this transfer. We take steps to ensure your data receives adequate protection.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sales (we do not sell personal information). Contact us to exercise these rights.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@propertyinstructions.com
Website: propertyinstructions.com